Some problems do not need a driveway.
With permission, a technician can securely view your screen and guide or complete suitable work while you remain in control.
Good for remote support
Email setup, software errors, account settings, updates, website work, cloud services and guided troubleshooting.
Better handled onsite
Failed hardware, cabling, Wi-Fi coverage, printers, physical installation, suspected electrical faults and devices that cannot connect.
Permission every time
You approve the connection, can watch the session and can end access. Permanent unattended access is not enabled without a separate agreement.
Same published pricing
The applicable General, Member, Business or concession rate applies unless a fixed-price service is quoted.
Tell us what is happening first.
The front desk will decide whether remote help is appropriate or whether an onsite technician is the safer choice.