A fair rate for customers and the people doing the work.
Standard onsite or remote support during weekday business hours. The first hour is charged at the published initial rate. Additional time is charged at the published hourly rate and billed in 15-minute blocks.
Member Pricing
Individual members and eligible community businesses.
$130
first hour
Then $110 per hour
$27.50 per 15-minute block
See pricing for outside 8am to 6pm weekdays
Weekday Evening and Night
6pm to 8am
$150.00 first hour
$32.50 per 15 minutes thereafter
Saturday
$170.00 first hour
$37.50 per 15 minutes thereafter
Sunday
$190.00 first hour
$42.50 per 15 minutes thereafter
Public Holiday
$250.00 first hour
$57.50 per 15 minutes thereafter
- Weekdays during business hours
- Onsite or remote support
- Additional time billed in 15-minute blocks
- No GST is charged
General Pricing
Non-member households and member businesses.
$150
first hour
Then $130 per hour
$32.50 per 15-minute block
- Weekdays during business hours
- Onsite or remote support
- Additional time billed in 15-minute blocks
- No GST is charged
Business Pricing
Non-member households and member businesses.
$170
first hour
Then $150 per hour
$37.50 per 15-minute block
- Commercial troubleshooting and support
- Priority business triage where available
- Additional time billed in 15-minute blocks
- No GST is charged
More than 10 km from the town centre
A travel charge of $2 per kilometre beyond the first 10 km applies, measured one way from the nearest designated service town centre. The travel amount is confirmed before the booking is accepted.
Example
18 km from town centre
8 excess km × $2 = $16
Pricing
No GST is charged because The Tech Collective is not currently registered for GST. Parts, third-party services, after-hours work and quoted projects are additional.
No surprises before specialist work begins.
Routine support uses the published rates. Parts, workshop repairs, projects and ongoing business services receive a quote or service agreement.
After-hours and urgent
Available only where a technician opts in. Any surcharge is disclosed before the booking is accepted.
Workshop repairs and parts
Diagnostic charges, expected labour and replacement parts are approved before repair work proceeds.
Projects and managed IT
Fixed-price, monthly or scoped hourly proposals for websites, migrations, networks and ongoing support.
What the rate includes.
A community business for the purposes of pricing means an approved co-operative, mutual, charity, not-for-profit, social enterprise or locally focused community organisation that joins The Tech Collective as a consumer member.
Business work often carries greater urgency, complexity and commercial responsibility. Businesses can access a lower applicable rate by joining under an eligible membership class or entering an ongoing service agreement.
The first 10 km from the nearest designated service town centre is included. Beyond that, $2 applies for each additional kilometre, measured one way. The applicable town centre and travel charge are confirmed before dispatch.
The technician will explain the diagnosis and realistic options. Time spent diagnosing, securing data or documenting a third-party fault remains chargeable even where repair is uneconomical or outside The Tech Collective’s control.